Effective Date: [16 October 2025]
Last Updated: [16 October 2025]

This Returns & Refunds Policy (“Policy”) applies to all purchases made through www.techoo.co.za (“the Site”) by customers. It describes your rights and obligations regarding returns, refunds, and replacements, and the terms under which Techoo (Pty) Ltd (“Techoo”, “we”, “us”, “our”) will process them.

1. Scope & Applicability

1.1 This Policy applies to products purchased via Techoo and shipped via our dropshipping suppliers.
1.2 Mustek’s policy allows customers to return goods within six months if they do not satisfy the requirements of Section 55 of the Consumer Protection Act (“CPA”) (as seen in Mustek’s dealer terms) Mustek.
1.3 However, in our model, we often receive stock from third-party suppliers; we will align with Mustek’s conditions to the extent possible, and process returns according to the terms herein.
1.4 This Policy does not interfere with your statutory rights under the Consumer Protection Act (CPA) or POPIA or other applicable law.

2. Returns & Refund Eligibility

2.1 Defective, Dead-on-Arrival, or Damaged Products

  • If a product arrives damaged, is non-functional (“dead on arrival”), or has a manufacturing defect, you may return it within 7 days of delivery.
  • You must provide: proof of purchase, photos of the damage or defect, and a description of the fault.
  • Techoo (or the supplier) will either repair, replace, or refund (in our discretion) the product, subject to inspection.

2.2 Products Not Meeting Expectations / Section 55 of CPA

  • Under Mustek’s terms, within 6 months after delivery, a customer may return goods if they fail to meet standards in Section 55 of the CPA Mustek.
  • We will accept such returns where feasible, provided the product is in original condition, unused, and in original packaging (unless it’s defective).
  • A handling fee (up to 30% of the purchase price) may apply for returns made after 14 days but within 30 days (mirroring Mustek’s handling fee clause) Mustek.

2.3 Non-returnable Items

  • Consumables, software licenses, or opened accessories (unless defective) may not be eligible for return.
  • Items that are used, damaged by the customer, or missing parts may be refused return or incur deductions.

3. Return Process & Conditions

3.1 To initiate a return, contact support@techoo.co.za within the relevant timeframe, providing your order number, reason for return, and supporting images.
3.2 For approved returns, we will issue a Return Merchandise Authorization (RMA) and instructions for shipping.
3.3 The product must be returned to us using insured, traceable courier, at your cost, unless we agree otherwise.
3.4 Items must be in original packaging, with all accessories, manuals, and labels intact.
3.5 We reserve the right to inspect the returned item. If damage beyond manufacturing defect is found, we may refuse full refund or apply repair/deduction costs.

4. Refunds, Replacements & Timing

4.1 After receiving and inspecting the returned item, we will notify you whether we approve replacement, repair, or refund.
4.2 If refunded, the repayment will be processed within 30 business days to your original payment method.
4.3 If replacement or repair is chosen, we aim to process dispatch or repair within 10 business days, subject to supplier availability.
4.4 Where we repair an item and the repair fails or another defect arises within 3 months, we may replace or refund that component (per Mustek clause) Mustek.

5. Handling Fees & Deductions

5.1 For returns made beyond 14 calendar days but within 30 days, a handling fee of up to 30% of the purchase price may be deducted (reflecting Mustek’s handling fee policy) Mustek.
5.2 Shipping fees (initial or return) are non-refundable unless the product is defective or the return is our error.
5.3 In cases of partial returns or missing components, refunds will be adjusted accordingly.

6. Warranty & Manufacturer Coverage

6.1 Each product carries the manufacturer’s warranty where applicable. Techoo will facilitate warranty claims as possible.
6.2 You must submit warranty claims through the correct service channel with proof of purchase and warranty card where required.
6.3 Warranty does not cover damage due to misuse, unauthorized modifications, or failure to follow manufacturer instructions.

7. Risk & Ownership

7.1 Risk of damage or loss passes to you upon delivery by courier.
7.2 Ownership remains with Techoo or our suppliers until full payment is received, including any return or repair processing.

8. Limitation of Liability

To the maximum extent permitted by law, Techoo shall not be liable for:

  • Indirect, incidental, or consequential loss or damage;
  • Losses due to delays, shipping damage outside our control, or incorrect usage;
  • Claims beyond what is expressly provided in this Policy or by statute.

Your remedies under this policy are exclusive and limited to repair, replacement, or refund as applicable.

9. Changes to This Policy

Techoo reserves the right to amend this Returns & Refunds Policy at any time. The updated policy will be posted on the Site with a revised “Effective Date.” You are deemed to accept changes by continuing to use our services after notice.

10. Contact Information

For all return or refund inquiries, please contact:

Techoo (Pty) Ltd
Email: support@techoo.co.za
Website: www.techoo.co.za