Effective Date: [16 October 2025]
Last Updated: [16 October 2025]

Introduction

This Privacy Policy (“Policy”) outlines how Techoo (Pty) Ltd (“Techoo”, “we”, “our”, “us”) collects, uses, stores, and protects personal information obtained through our website www.techoo.co.za (“the Site”).

Techoo is a private limited company registered in the Republic of South Africa, and we are committed to complying with the Protection of Personal Information Act, 2013 (POPIA), the Electronic Communications and Transactions Act (ECTA), and applicable international privacy standards including the General Data Protection Regulation (GDPR).

By accessing or using our Site, you consent to the terms of this Privacy Policy.

Information We Collect

We may collect the following categories of personal information directly or indirectly from users:

  • Personal Identification Information: Full name, date of birth, identification number, and contact details (email address, phone number, and billing/shipping address).
  • Account Information: Username, password, and purchase history.
  • Payment Information: Credit or debit card details and related billing data (processed securely by third-party payment processors).
  • Device and Technical Data: IP address, browser type, device identifiers, and operating system data automatically collected via cookies and analytics tools.
  • Communications Data: Emails, messages, or form submissions sent to our team.
  • Marketing Preferences: Subscriptions to newsletters, offers, and other marketing communications.

Techoo does not knowingly collect personal information from individuals under 18 years of age. If we become aware that a minor has provided us with personal data without verified parental consent, we will take steps to delete such information.

Purpose of Data Collection

We collect and process personal information for the following legitimate business purposes:

  • To register, manage, and maintain user accounts.
  • To process and fulfill product orders, payments, and deliveries.
  • To provide customer support and respond to inquiries.
  • To improve our website functionality, content, and user experience.
  • To send service-related communications, including confirmations, updates, and account notices.
  • To send marketing communications, newsletters, and promotions (where consent has been granted).
  • To comply with legal obligations and resolve disputes.

Legal Basis for Processing

Techoo processes personal data based on one or more of the following legal grounds:

  • Contractual necessity – for order fulfillment, account management, and service delivery.
  • Legal obligation – to comply with applicable laws and regulations.
  • Legitimate interest – to improve services and protect the integrity of our business.
  • Consent – for marketing communications and cookies.

Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Upon request, Techoo will securely delete or anonymize personal information no longer required for business or legal purposes.

Sharing and Disclosure of Information

Techoo does not sell, rent, or trade personal data. However, we may share limited information with trusted third parties strictly for operational purposes, including:

  • Payment processors (e.g., PayFast, PayPal, etc.) for secure payment transactions.
  • Logistics and shipping providers for product delivery.
  • Website hosting, IT, and analytics service providers for site maintenance and performance.
  • Legal and regulatory authorities, when required by law or to protect Techoo’s rights and interests.

All third-party service providers are contractually bound to maintain the confidentiality and security of personal data and to use it solely in accordance with our instructions.

International Data Transfers

Techoo does not intentionally transfer or store personal data outside the Republic of South Africa.
Should data ever be transferred internationally (e.g., due to server location of a third-party provider), such transfers will occur only to jurisdictions that provide adequate data protection safeguards consistent with POPIA and GDPR.

Data Security

We employ reasonable and appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

This includes encryption, secure servers, restricted access, and data anonymization where possible.

However, while we take all reasonable precautions, no online transmission or storage system can be guaranteed as 100% secure. Users accept that they provide information at their own risk.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve user experience and navigation.
  • Analyze site traffic and performance.
  • Personalize marketing and product recommendations.

Users can manage or disable cookies via browser settings, though doing so may affect site functionality.

Your Rights

Under POPIA and GDPR, you have the following rights regarding your personal data:

  • Access – Request copies of your personal information.
  • Correction – Request correction or updates to inaccurate data.
  • Deletion – Request that your personal data be deleted.
  • Restriction – Request limited processing of your information.
  • Objection – Object to processing for direct marketing or other specific purposes.
  • Data Portability – Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at privacy@techoo.co.za.

Marketing and Communication Preferences

Users may opt in or out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in promotional emails, or
  • Contacting us directly via support@techoo.co.za.

Third-Party Links

Our Site may contain links to third-party websites. Techoo is not responsible for the privacy practices or content of such sites. Users are encouraged to review those sites’ privacy policies independently.

Limitation of Liability

o the maximum extent permitted by law, Techoo (Pty) Ltd, its directors, employees, affiliates, and agents shall not be liable for any loss, damage, or liability (direct or indirect) arising from:

  • Unauthorized access to personal data,
  • Data breaches, hacking, or cyber incidents beyond our reasonable control, or
  • Misuse of personal information by third parties.

Use of our Site constitutes acceptance of these limitations.

Policy Updates

Techoo reserves the right to amend or update this Privacy Policy at any time without prior notice. The latest version will always be available on our website with a revised “Effective Date.”

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Techoo (Pty) Ltd
Email: privacy@techoo.co.za
Website: www.techoo.co.za